At Nature Buffet, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, please review our Refund and Return Policy below to understand how we handle returns and refunds.
2. Returns
Eligibility:
Returns are accepted within [number] days from the date of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Return Process:
To initiate a return, please contact our customer service team at info@naturesbuffet.co.in to request a Return Merchandise Authorization (RMA) number.
Package the item securely and include the RMA number on the return label.
Send the package to the return address provided by our customer service team.
3. Refunds
Processing:
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method used at the time of purchase.
Please allow 4 business days for the refund to be processed and reflected in your account.
Non-Refundable Items:
Certain items are not eligible for return or refund, including but not limited to perishable goods or items marked as final sale.
4. Exchanges
Eligibility:
Exchanges are handled on a case-by-case basis. Please contact our customer service team to discuss exchange options.
Process:
If you wish to exchange a product, follow the return process outlined above and specify the item you would like to receive in exchange.
5. Shipping Costs
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.
Original Shipping Fees:
Original shipping fees are non-refundable, except in cases where we have made an error with your order.
6. Damaged or Incorrect Items
Damaged Items:
If you receive a damaged or defective item, please contact us within [number] days of delivery. We will arrange for a replacement or refund, depending on availability.
Incorrect Items:
If you receive an incorrect item, please contact us immediately. We will provide instructions for returning the incorrect item and will send the correct item or issue a refund.
7. Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at:info@naturesbuffet.co.in
